Contact
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REPORT FAULT
Customer No:
Company:
Contact Person:
Telephone:
E-mail:
1. General Information
Please state the serial number or PIN number on the card
Serial Number:
PIN-Number:
Please indicate where you are calling fro
I’m calling from :
a landline
a mobile
a payphone
Please state the destination number
I am trying to call the following number:
2. Error specification
2.1 The dial-up access number doesn’t work
Dial-up access number is busy
Dial-up access number not available
No prompt to enter the PIN
Error report after entering PIN
Error report when entering dial-up access number
2.2 No Connection
No connection
Report that destination number is incorrect
Error report when entering destination number
Line is always busy
Report that destination number is not available
2.3 Poor quality connection
Echo
The line breaks up
One-sided connection
Crackling, Noise
2.4 Other Problems
Please describe the nature of the problem in as much detail as possible
